Shipping & Delivery | Barneys Salon Supplies
Barneys Salon Supplies has a shipping option to suit you
Same Day Dispatch
All orders received before 1:00pm will be dispatched the same day, except on weekends and public holidays.
At Barneys Salon Supplies we continually work to improve our service levels to ensure we maintain the highest industry standards. One of our highest priorities is to dispatch all orders as quickly as possible. We understand the importance for your business to have products and tools when you require them, and understand the frustration when orders are late. And so, we monitor our freight provider daily, receiving reports regarding all consignments and follow up any delays as soon as we have been informed. Where possible, we will communicate with you via email or telephone, however, please ensure you check your spam folder and mark our emails as safe, so you can be sure to receive this information.
Our Standard Shipping Charges
For orders over $150
We offer Free Shipping to all capital cities for orders over $150*.
We strive to minimise shipping costs for all our customers. For orders over $150 Barneys Salon Supplies will provide FREE shipping to all capital cities and many other locations around Australia*. Large, bulky and heavy items may incur a shipping charge, these items are identified in the online shopping product gallery. To understand if shipping costs apply to you, please refer to our shipping calculator located within the shopping Cart. Please note this calculator is only an estimate. All final shipping charges are calculated at the checkout.
*Our free shipping offer is only valid for customers located within Australia’s Capital Cities. For delivery locations outside of these zones, a fee may be applied, which will be calculated at checkout based on your postcode and delivery location.
Remote Regional Areas
Shipping charges vary enormously depending on location and the size and weight of the items shipped. In an effort to retain our highly competitive prices and quality products, we will continue to minimise shipping costs, however, we will need to pass on some costs to some regional and remote areas.
To understand if shipping costs apply to you, please refer to our shipping calculator located within the shopping Cart. Please note this calculator is only an estimate. All final shipping charges are calculated at the checkout.
nder $150
For all orders under $150, a flat rate packing and shipping charge of $20 applies to most locations. Some regional and remote locations may incur a surcharge from the shipping provider, large, bulky, or heavy items may also incur a shipping charge. Such items are identified in the online shopping product gallery for your reference.
To understand if shipping costs apply to you, please refer to our shipping calculator located within the shopping cart upon checkout. Please note this calculator is only an estimate. All final shipping charges are calculated at the checkout.
Same Day Shipping Service
Please note, this service is only available for Melbourne Metropolitan locations.
Barneys offer a same day shipping service to Melbourne Metropolitan locations. Please refer to our shipping calculator located within the shopping cart. Please note this calculator is only an estimate. All final shipping charges are calculated at the checkout.
Same Day Shipping orders must be received before 11:00am, on any given business day. Orders received after this time will be shipped the next day. Please note, your same day shipping orders can be delivered any time after the order has been placed, up until 6pm on the same day. We are unable to provide an exact time of delivery as we use third-party couriers to get your product to you as quickly as possible. It is important to note, if someone is not there to receive your order when it arrives, your order may be left in a safe place. Barneys Salon Supplies are not responsible for the orders should they be taken from your premises if no one is there to receive them.
Heavy, bulky, and large goods are not available for our Same Day Shipping Service.
International Shipping Services
Barneys Salon Supplies are now open to shipping to New Zealand.
Please note, shipping charges vary enormously depending on location and the size and weight of the items shipped. All orders shipped to New Zealand will incur a shipping charge calculated on total order weight and package measurements, and location. Large, bulky, and heavy items will also incur an additional shipping charge.
All orders are shipped from Melbourne, Australia, and therefore may take a couple of days to clear customs procedures. You will be provided up to date notifications of your orders whereabouts from our delivery partners via email or SMS communications.
Orders received by 1pm AEST on that day, will be dispatched same day.
Please note, all local New Zealand Import Duties and Taxes will be payable by the customer. Note, items considered as dangerous cannot be shipped to New Zealand.
Tracking your order
You will be emailed all the tracking details for your order with updates whilst in transit, and when delivery has been booked. The email will be sent from Beauty Brands Group our parent company, where it will contain the tracking number and the name of the freight provider. Your order can be tracked online by following the prompts within the email and using the Tracking number provided.
How long will my delivery take?
Dispatching all orders immediately is our highest priority. Our aim is to efficiently dispatch orders received before 1:00pm, Monday to Friday, on the same day. (Not including weekends & public holidays). Should we experience any reason to delay your order we will contact you to advise of the delay.
Please refer to the list below for estimated shipping times to your location, please note that these shipping times are based on the dispatch date, not order date.
Estimated shipping days may vary for large, bulky and heavy items, and during high traffic periods such as Easter and pre-Christmas for example.
Please note: Delivery Timeframes are approximate and subject to change.
Slightly longer delivery times could be experienced during peak periods or due to unforeseen issues or events that are beyond our control. Online orders are processed and dispatched from Melbourne, Victoria.
IMPORTANT INFORMATION
Re-delivery & Authority to Leave
All orders are shipped via third party shipping and freight experts.
Unfortunately, we are NOT able to deliver to Australia Post boxes, parcel lockers or locked bags. It is strongly advised that goods are shipped to a business address where a signature can be provided upon receiving delivery. If the shipping provider is unable to deliver and are required to return for a re-delivery, a $35 delivery fee will be charged onto you, the Customer.
ATL - Authority to leave: this means if the premises are closed or unattended, the shipping company driver will leave the parcel at the front door. We strongly recommend that you only use ATL if there IS NO OTHER alternative and also consider if it is safe for parcels to be left outside near the front door.
If selecting ATL (Authority to leave) you do so at your own risk. Barneys Salon Supplies cannot take responsibility for any goods that then go missing. We strongly recommend that you seek an alternative delivery address where a signature can be provided.
1 hour Click & Collect:
This service is free. Simply select CLICK & COLLECT in the shipping section at checkout. Our Click & Collect service is now available from 8am to 4pm Mon – Fri.
We will notify you by email when your order is ready to collect or please add a message to your order with an approximate time you would like to pick up your order from our showroom in Burwood. Please allow at least 1 hour for your order to be prepared and ready for collection.
Your order confirmation email will be sent from our parent company, BEAUTY BRANDS GROUP, as soon as your order is ready for collection.
If you are collecting your order before 9am, please collect from our Warehouse door just further down from reception.
After 9am please collect your order from our team at reception, and if you have a moment, check out our showroom which is open from 9am Mon – Fri, for new products and pickup anything you may have missed from your order. Our experienced and trained team are there to offer free advice and tips regarding our products.
Pickup location is at Barneys Head Office in Burwood VIC 3125. The address is Unit 1, 15-21 Huntingdale Road, Burwood, Victoria, 3125.
Pick Up Hours: 8am - 4pm, Monday - Friday